AnswerYes, we offer fast and free shipping for orders within the UK and DE.

AnswerWe have our own warehouse and will use the logistics of the local warehouse for delivery(typically 3-5 business-day delivery).

AnswerAll orders are usually shipped out within 1 business day. Please note that an order placed during the weekend or on a holiday will ship on the following business day as we do not ship on non-business days. The tracking number for every order is automatically emailed after it is processed and shipped out.(Affected by the COVID-19,the delivery time may be shipped by 3-7 days)

Answer

Once your order ships, we will send you a Shipment Notification via email. This notice will include the tracking number and a link directing you to the carrier’s website. You may also track your package by logging onto our website - all information about your most online recent order is available once you have logged in.

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To cancel your order, please contact our customer service department by email at support@tiansecartridge.com, Please remember that once your order has been shipped we cannot cancel it, but it can be returned for a refund once the order has arrived. Please send us a message and we will be happy to issue you a refund.

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For our return policy and information please refer to our Return Policy.

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2 years depending on the cartridges.

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Yes, we sell our Tiansecartridge.com brand remanufactured and compatible laser toner. At this time we do not carry any product from the OEM brands listed on our website. For example, the compatible inkjet cartridges or laser toner listed under the Brother name are all either compatible or remanufactured. If you have any questions please send email us as we would love to answer any questions or concerns you may have.

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Using these cartridges will NOT void your printer warranty.

Answer

A compatible toner cartridge is a generic replacement for OEM cartridges. A re-manufactured toner cartridge is a recycled OEM cartridge that was been through a cycle of cleaning, refilling and testing to meet factory standards. Each compatible and re-manufactured toner cartridge gets print-tested with each of their respective lists of all of their various compatible printers. We only allow cartridges that pass with flying colors to be sold to our customers.

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