Fast & Free delivery
We aim to despatch all goods that are in-stock and available on a same-day basis when received before 6:00pm. Orders received at the weekend will be despatched the next working day.
Delivery is free for all standard orders dispatched to any address in the EU. Please allow 1 – 2 days for your goods to arrive. It will take 3-5 days to arrive outside Germany.
(Please note that the current Coronavirus situation, may be delays within postal system).
We only deliver to addresses within the EU and UK.
Reassurance of Delivery
If you do not receive your goods within ten working days you should contact us. lost parcels are often just waiting to be collected from a neighbour or a local Mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement.
Please ensure you enter a complete shipping address, i.e The address must include the street name & house number or unit number, town and / or city and FULL postcode – Any deliveries that have not been received and do not contain a complete address will not be subject to refund or replacement.
Tiansecartridge.com makes every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone, e-mail or live help.
You are entitled to a full refund or replacement goods.
In addition, Tiansecartridge compatible toners carry a 24 month warranty!